Thank you! We appreciate your feedback. A representative from BGE’s Smart Energy Savers Program® will follow up with you to verify the discrepancy in our records.Did you know customer rebates are also available through the Home Performance Program? To learn more, visit https://bgesmartenergy.com/residential/help-me-save/home-performance or email BGEResidential@icf.com. For any questions, call us at 877.685.7377 and let’s talk!