• My Home
  • My Business
  • Service Providers
What locations qualify for an outside pickup?

Designated outside locations include garages, porches and outbuildings.

What locations qualify for an in-home pickup?

Designated in-home locations include basements, first, and second floors. Elevator access is required for any refrigerators or freezers located above the second floor. Our team will call you prior to your scheduled pickup so you can provide the entry point for appliance removal.

Will I need to interact with the collection team during my pickup?

If you have scheduled an in-home pickup, our team will need to enter your home to collect your appliance. Masks can be worn by our team upon request.

If you prefer to maintain your distance, you may schedule an outdoor pickup so you can stay inside your home while our team removes your appliance(s).

My appliance is inside my home. Can I schedule an appointment to have it picked up?

We are now scheduling in-home appliance pickups. While scheduling your appliance pickup, you can now select indoor locations, including basements, first, and second floors.

How can I schedule a pickup appointment?

Schedule your appointment online or call 866.898.1901.

What do I need to do to prepare my appliance for a pickup?
  • Ensure that the refrigerator’s or freezer’s waterline is disconnected, the drip pan is drained and the unit is properly defrosted.
  • The refrigerator, freezer and/or dehumidifier must be cleaned out.
  • Plug in the appliance in one of the qualifying outside pickup locations (garage, porch or outbuilding) or inside pickup locations (basement, first floor or second floor).
  • Ensure a clear and safe passage for appliance removal. We cannot remove railings or move furniture.
  • For outside pickups, ensure that the refrigerator or freezer is closed securely and cannot be opened by children.
  • For inside pickups, elevator access is required for any refrigerators or freezers located above the second floor.
  • Clearly mark the unit(s) for pickup with a marker or sticky note to indicate the unit is for recycling pickup.
  • Print out the customer authorization form and place it inside your unit prior to pickup. If the form is not present, the collection team will not be able to collect the unit and your appointment will need to be rescheduled.
What if I don’t have a printer to print the required customer authorization form?

If you are unable to print the required authorization form, please contact us at 866.898.1901 to have the form mailed to you.

Do I need to be home for a pickup?

An adult age 18 or older must be present at the time of pickup. You do not need to be outside while your appliance(s) are being picked up, if you choose an outside location.

If I choose an outside pickup, what happens if I am not able to plug my unit in?

In order to receive the program incentive, the appliance must be in working condition. To verify your appliance is in working condition, please have the unit plugged in outside in your garage, porch or outbuilding. If the unit is not plugged in, the team will test the unit back at the recycling facility to ensure that it is in working condition.

How many units can I recycle for incentives?

Limit of three large units (refrigerators and/or freezers) and four small units (room air conditioners and/or dehumidifiers) per BGE residential household from 1/1/2021 through 12/31/2023.

How long will it take to receive my reward check?

Once your unit is confirmed to be in working condition following pickup, your incentive check will be mailed to your address within four to six weeks.

When is the next Appliance Recycling event near me?

Check our website here for our upcoming events.