What is a no-contact pickup?

In light of the COVID-19 outbreak, we are taking extra precautions to ensure the safety of our customers and contractors. No-contact pickups enable our staff to safely collect and recycle your old appliance(s) without physical contact with you.

What locations qualify for an outside, no-contact pickup?

Designated outside locations include garages, porches and outbuildings.

What locations qualify for an in-home, no-contact pickup?

Designated in-home locations include basements, first, and second floors. Our team will call you prior to your scheduled pickup so you can provide the entry point for appliance removal. Once inside your home, our team will greet you while maintaining a social distance of 6 feet and will determine the safest path of removal for your appliance. Our team will mark the area with cones and advise you to stay at least 6 feet outside of the working area.

What precautions are being taken to address COVID-19?

At BGE, safety is our top priority. As part of our commitment to safety, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions to protect the health and safety of our customers, contractors and employees. During your no-contact appliance pickup, our team will be wearing personal protective equipment, including masks. Team members will not initiate contact with you and will maintain a physical distance of at least 6 feet. Before and after each pickup, the team will properly sanitize their hands, the appliance units and their trucks.

Will I need to interact with the collection team during my pickup?

Our no-contact pickup will allow you to maintain a social distance from our collection team during your scheduled pickup. If you have scheduled an outside, no-contact pickup, you will be able to stay inside your home while our team removes your appliance(s). If you have scheduled an in-home, no-contact pickup, our team will call you prior to your scheduled pickup to confirm the access point within your home for us to pick up your appliance. Our team will then maintain a social distance of at least 6 feet from you while inside your home. Please read "What do I need to do to prepare my appliance for a no-contact pickup?" below for details.

My appliance is inside my home. Can I schedule an appointment to have it picked up?

We are now scheduling in-home appliance pickups. While scheduling your appliance pickup, you can now select indoor locations, including basements, first, and second floors.

How can I schedule a no-contact pickup appointment?

What are the eligibility requirements for scheduling a pickup?

  • You must be a BGE residential electric customer with a valid BGE account number. Your appliance(s) will be picked up, at no charge, from the address listed on your billing account.
  • You must own the refrigerator, freezer, dehumidifier or room air conditioner.
  • The refrigerator and/or freezer must be 10 to 30 cubic feet.
  • Your appliance(s) must be in working condition. We are unable to accept any units with mold or mildew damage.

What do I need to do to prepare my appliance for an outside, no-contact pickup?

  • Ensure that the refrigerator’s or freezer’s waterline is disconnected, the drip pan is drained and the unit is properly defrosted.
  • The refrigerator, freezer and/or dehumidifier must be cleaned out.
  • Ensure that the refrigerator or freezer is closed securely and cannot be opened by children.
  • Plug in the appliance in one of the qualifying outside, no-contact pickup locations (garage, porch or outbuilding).
  • Ensure a clear and safe passage for appliance removal.
  • Clearly mark the unit(s) for pickup with a marker or sticky note to indicate the unit is for recycling pickup.
  • Print out the customer authorization form and place it inside your unit prior to pickup. If the form is not present, the collection team will not be able to collect the unit and your appointment will need to be rescheduled.

What do I need to do to prepare my appliance for an in-home, no-contact pickup?

  • Ensure that the refrigerator’s or freezer’s waterline is disconnected, the drip pan is drained and the unit is properly defrosted.
  • The refrigerator, freezer and/or dehumidifier must be cleaned out.
  • Plug in the appliance in one of the qualifying in-home, no-contact pickup locations (basement, first floor or second floor).
  • Ensure a clear and safe passage for appliance removal. We cannot remove railings or move furniture.
  • Elevator access is required for any refrigerators or freezers located above the second floor.
  • Print out the customer authorization form and place it inside your unit prior to pickup. If the form is not present, the collection team will not be able to collect the unit and your appointment will need to be rescheduled.

What if I don’t have a printer to print the required customer authorization form?

If you are unable to print the required authorization form, please contact us at 866.898.1901 to have the form mailed to you.

Do I need to be home for a no-contact pickup?

An adult age 18 or older must be present at the time of pickup. You do not need to be outside while your appliance(s) are being picked up, if you choose an outside location.

If I choose an outside pickup, what happens if I am not able to plug my unit in?

In order to receive the program incentive, the appliance must be in working condition. To verify your appliance is in working condition, please have the unit plugged in outside in your garage, porch or outbuilding. If the unit is not plugged in, the team will test the unit back at the recycling facility to ensure that it is in working condition.

How many units can I recycle for incentives?

Limit of three large units (refrigerators and/or freezers) and four small units (room air conditioners and/or dehumidifiers) per BGE residential household from 1/1/2018 through 12/31/2020.

How long will it take to receive my rebate check?

Once your unit is confirmed to be in working condition following pickup, your incentive check will be mailed to your address within four to six weeks.