We’re currently experiencing a higher-than-normal volume of requests. Please allow up to three weeks for your assigned contractor to contact you and schedule your appointment. What are the minimum requirements to be eligible for an HVAC tune-up?Your HVAC equipment must be in working condition. This service is intended to improve your system’s performance, not to fix any underlying or present issues. For a proper system check, a minimum outdoor temperature is required: 60°F for central air conditioners and 35°F for air source heat pumps.What types of systems are eligible to receive an HVAC tune-up?Residential ducted HVAC equipment is eligible to receive a tune-up. This includes central air conditioners with a fossil fuel furnace, air source heat pumps with electric heat backup and dual fuel air source heat pumps.Is there any HVAC equipment not eligible to receive an HVAC tune-up?The following systems are not eligible to receive a tune-up:Geothermal equipmentMini-splitsPTAC (packaged terminal air conditioners)Window unitsAny equipment for which a technician is ineligible to collect all program-required dataIn addition, the participating contractor reserves the right to deny service to any equipment they deem ineligible.Is there a cost to participate in the HVAC tune-up program?The program is provided at no additional cost for BGE residential customers.How often can I get an HVAC tune-up?Your HVAC unit is eligible for a tune-up once every three years.What gets checked during an HVAC tune-up?Your contractor will identify any problems your system may have and restore your equipment to its optimal working condition through various procedures, including the following:System performance testingCoil inspectionIndoor and outdoor coil cleaning (if accessible)Electrical inspectionRefrigerant level inspectionCondensate drain cleaning (if accessible)When can I expect to hear back from a contractor if I try to schedule an HVAC tune-up?A participating contractor will contact you within two business days to schedule a tune-up. Only the certified contractors on this list are authorized to perform a tune-up on behalf of BGE.Can I receive a Smart Thermostat without getting a Tune-up?Customers are only eligible for a Smart Thermostat through the process of getting an HVAC Tune-up.